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Customer
Service Survey
The Customer Service Survey provides a method for measuring the customer service knowledge,
aptitudes, and skills of employees and prospective employees.
Fast
Results - Essential Information
In just 20 minutes, an employee or job candidate can respond to the Profiles Customer
Service Survey, providing the information employers need in a variety of situations.
The quality of customer service a business provides will determine its success or failure
in the competitive marketplace. The survey indicates the degree to which people have
these qualities:
- Knowledge
(People Skills, Courtesy, Common Sense)
- Assertiveness
(Persuasive, Confident, Outgoing)
- Persistence
(Persevering, Unwavering, Emotionally tough)
- Empathy
(People-focused, Relationship-oriented)
- Drive
(Highly competitive, Aggressive, Opportunistic)
- Organization
(Organized, Conforms, Routine-focused)
- Maturity
(Sound judgment, Stable, Tolerant)
- Creativity
(Inventive, Unique, Innovative)
- Incentive
(Recognition, Feedback, External)
Descriptive
Report
The Profiles Customer Service Survey Report has graphic and
descriptive written data to describe the attributes of the person being
assessed. The report also pinpoints specific knowledge and training
needs. A Customized Service Pattern indicates a job candidate’s
or employee’s suitability for customer service responsibilities
by giving a percentage match to your Job Match Pattern.
Sample
Reports
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